What is the purpose of this Policy?
THE USE FACTORY, which manages the website https://the-use-factory.com attaches great importance to the protection and confidentiality of your personal data which represent for us a pledge of seriousness and confidence.
The Privacy Policy specifically reflects our willingness to enforce compliance within THE USE FACTORY with applicable data protection rules and, in particular, with the General Data Protection Regulation (GDPR).
In particular, the Privacy Policy aims to inform you about how and why we process your data in connection with the services we provide.
Who is this policy for?
The policy applies to you, regardless of where you live, if you are a client, candidate for an application with THE USE FACTORY, or visitor to https://the-use-factory.com
Why do we process your data?
To provide our services, we have to process your personal data for :
● browse our website, benefit from our services (expertise in medical device design, support in developing your projects, etc.),
● respond to your requests (e.g. requests for information, complaints) notably via the integrated contact form on the basis of our general terms of use and our legitimate interest in providing you with the best possible service,
● to keep you informed of our latest offers and events by telephone, based on our legitimate interest in building customer loyalty and contacting customers who contact us for further information,
● follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks,
● display public reviews written by users of our service on the basis on our legitimate interest in promoting our service,
● receive our newsletter, which informs you of all the latest news concerning our services, on the basis of our legitimate interest in building your loyalty,
● apply for a position with THE USE FACTORY on the basis of discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates,
● to enable you to take part in competitions and events that we set up and organize on the basis of our legitimate interest,
● allow the downloading of documents on the basis of our general conditions of use,
● to guarantee and enhance the security and quality of our services on a day-to-day basis (e.g. statistics, data security, etc.) on the basis of the legal obligations incumbent on us, our general terms of use and our legitimate interest in ensuring the proper functioning of our services.
Your data is collected directly from you when you use our website and we undertake to process your data only for the reasons described above..
However, when you voluntarily post content on the pages we publish on social networks, you acknowledge that you are fully responsible for any personal information you may transmit, regardless of the nature and origin of the information provided.
For cookies, please see our dedicated Cookie Policy available on our website.
What data do we process and for how long?
We have summarized the categories of personal data that we collect and their respective duration of retention.
If you wish to obtain further details on the durations of storage applicable to your data, you can contact us at the address: data@the-use-factory.com:
● professional identification data (e.g. last name, first name, position, company, etc.) and contact data (e.g. email address and business phone number, etc.) kept for the entire duration of the provision of the service, plus the legal statute of limitations, which is generally 5 years,
● when there is a confusion between the name of your structure and your personal name (ex: auto-entrepreneur, TPE, etc.), economic and financial data (ex: bank account number, verification code, etc.) kept for the time necessary for the transaction and the management of invoicing and payments, to which are added the legal statute of limitations, which are generally from 5 to 10 years,
● phone number in the context of our commercial prospecting campaigns by phone kept for a maximum period of 3 years from the last contact we had with you,
● email to receive our newsletter will be kept until the end of your newsletter subscription,
● cookies which are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookie policy, which can be accessed at any time on our website,
● videoprotection images collected using our video protection cameras and stored for a maximum of one month,
● resume and cover letter data stored for the duration of the recruitment process, then for 2 years from the date of your application,
● connection data (e.g. logs, IP address, etc.) kept for 1 year.
Once the retention periods described above have expired, the deletion of your personal data is irreversible and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.
Please also note that in the event of litigation, we are required to retain all of your data for the duration of the processing of the case even after the expiration of the retention periods described above.
What rights do you have to control the use of your data?
The applicable data protection regulations give you specific rights that you can exercise, at any time and free of charge, to control how we use your data :
● right of access and to obtain a copy of your personal data as long as this request is not in opopsition with business secrecy, confidentiality, or the secrecy of correspondence,
● right of rectification of personal data that are incorrect, obsolete or incomplete,
● right to object to the processing of your personal data implemented for commercial prospecting purposes,
● right to request erasure (right to be forgotten) of your personal data that are not essential to the proper functioning of our services,
● right to the restriction of processing your personal data which allows you to freeze the use of your personal data in case of dispute about the lawfulness of a processing,
● right to ask for the portability of your data which allows you to download part of your personal data in order to store it or transmit it easily from one information system to another,
● right to provide guidelines on the fate of your data in the event of your death either by you, a trusted third party or an heir.
To be considered, your request has to be done by you only at the address data@the-use-factory.com. Any request that does not follow this process cannot be treated.
Requests cannot be made by anyone other than you. Therefore, we may ask you to provide proof of identity if there is any doubt about your identity.
We will respond to your request as quickly as possible, within one month of receipt, unless the request is complex or repeated. In this case, the response time may be up to three months.
Please note that we may always refuse to respond to any excessive or unfounded request, especially if it is repetitive.
Who can access your data?
WE NEVER TRANSFER OR SELL YOUR PERSONAL DATA TO THIRD PARTIES OR BUSINESS PARTNERS. ALL OF YOUR PERSONAL DATA ARE USED EXCLUSIVELY BY OUR STAFF OR BY OUR IT SERVICE PROVIDERS.
Specifically, we will only share your information with people duly authorized to process them in order to provide our service, such as our IT department or our helpdesk.
Your personal data can also be transferred to our service providers for the sole purpose of technically operating our service (e.g. data host).
We specify that we audit every service providers before recruiting them in order to verify that they are strictly complying with the applicable rules regarding personal data protection.
How do we protect your data?
We implement all the technical and organizational means required to guarantee the security of your data and, in particular, to fight against any risk of destruction, loss, alteration or unauthorized disclosure of your data (e.g. training, access control, passwords, antivirus, “https”, etc.)
Can your personal data be transferred outside the European Union?
Unless strictly necessary and on an exceptional basis, we never transfer your data outside the European Union and your data is always hosted on European soil. In addition, we undertake to make our best to recruit only service providers who host your data within the European Union.
In case we are using service providers that need to transfer your personal data outsitde the European Union, we undertake to verify that they are implementing appropriate safeguards to ensure the confidentiality and protection of your personal data.
Who can you contact for more information?
We have officially appointed an outsource and independant Data Protection Officer (DPO) to our supervisory authority in order to ensure the safety and confidentiality of your personal data.
You can contact our DPO at any time and free of charge at data@the-use-factory.com in order to obtain more information or details on how we process your personal data.
How can you contact the CNIL?
You may at any time contact the “Commission Nationale de l’Informatique et des Libertés” or CNIL at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by phone at 01.53.73.22.22.
Can the policy be modified?
We may change our Privacy Policy at any time to adapt it to new legal requirements as well as to new processing that we may implement in the future.
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